FAQ'S

How do I reserve a puppy?

To reserve a puppy please fill in our questionnaire (click here) and tell us a little bit about yourself and your current living situation. We absolutely love and adore our puppies and want to make sure they are going to only the best homes. We also want to make sure you are getting the right puppy to suit your family and lifestyle. Once we have received your answers we will be in contact.

 

Is there a waiting list?

To join our Priority Waitlist families are required to pay a $200.00 Reservation Fee. 

Families should only join our Priority Waitlist if they are ready to get a puppy within the next 6-12 months.

​Once a litter is born, families at the top of the list will be contacted in order of reservation fees received and they will have 24 hours to accept if they want a puppy from that specific litter list or they may choose to wait for the next available litter. We will move down the list in this order. 

If you accept our puppy offer a $300.00 puppy holding fee will need to be paid. 

Once this is received you will move to a litter list. From there you will start receiving updates, photos and videos on all the puppies.

We reserve the right to first and second male & female pick of any litter. 

Breeder picks are reserved for future breeding hopefuls.​

(Reservation & Holding fees are Non Refundable and will be deducted from the total cost of the puppy) 

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Do the puppies come with spay/neuter contracts?

Yes, we have a strict NO Breeding policy. All puppies sold from us will be sold as “Service Dogs/ Therapy Dogs/ Companions only”

By paying the reservation fee or holding fee new owners agree to our terms and conditions for the spay/neuter agreement.

 

Do you have a health guarantee?

Yes, we provide a 3 year Health Guarantee against any life threatening congenital disease or defects

 

How does the puppy selection process work?

Puppies will be viewed and selected no earlier than 6 weeks of age in order of deposits received. This may be done in person or via facetime. We will also assist with helping you find the perfect puppy to match you and your lifestyle. Puppy evaluations will be performed on all puppies and the reports will be provided to everyone who has paid their holding fee.

Once we have received your payment to hold a puppy you will be kept up to date every day to get to know their personalities, be able to see how the puppies are being raised & ask us any questions along the way. If you follow us on Instagram or Facebook you will also see this.

 

What if I cannot attend the 6 week selection date?

If you live too far away or cannot attend the 6 week puppy selection date we are happy to Facetime you so you can see the puppies and choose this way as well as send lots of photos and videos from all angles.  

 

What if I’m not ready when offered a puppy?

If for any reason you are not ready for your puppy when we offer you one please let us know as we want what is best for both you and the puppy. We will then offer the puppy to the next person on the list and you will still keep your place in the order unless you advise us otherwise.

If for any reason at any time you no longer wish to be on our waiting list please let us know so we can remove your name.

 

How & when do I pick up my puppy?

Puppies will be ready from 8 weeks of age to go to their new homes. They will be picked up from our home on a date and time arranged prior.

If you live interstate and cannot travel to pick up your puppy we are happy to deliver your puppy to the airport ourselves and fly your puppy to you at an extra cost. You can choose to arrange your own flight or we can help with this if you prefer. We can organise the travel crate and introduce your puppy to it prior to them travelling in it so that they feel as comfortable and confident as possible.

 

What if I cannot pick up my puppy at 8 weeks of age?

Puppies will not leave any earlier than 8 weeks old so please do not ask!

If you cannot pick up your puppy on the date they are ready we do offer a puppy boarding program for an extra fee that will cover food costs and de-worming treatment.

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What if I live interstate?

If you live interstate and cannot travel to pick up your puppy we are happy to deliver your puppy to the airport for you ourselves at an extra cost to cover the delivery to the airport fuel cost, flight & travel crate if required. You can choose to arrange your own flight or we can help with this if you prefer. We can organise the travel crate and introduce your puppy to it prior to them travelling in it so that they feel as comfortable as possible with all their litter mates scent as well or you may wish to hire one. 

If you prefer your puppy to travel via road transport we can also assist you with some of our highly recommended companies.

 

What is included with my puppy?

All our puppies are Vet checked, Microchipped, Vaccinated & Wormed from birth every 2 weeks until they leave us.

They will also come with a puppy pack including:

- their birth certificate / vet record

- vaccination & microchip certificate

- results from their puppy evaluation

- Early Neurological Stimulation & Early Scent Introduction record

- Information about your puppy's birth, development and personality

- a copy of both parents health clearances

- a bag of the food they have been eating as well as Royal Canin discounts and a blanket with the litters scent

- a toy with their litter mates, mums & my scent on it to help with a smooth transition

- an information booklet on how to care for your new Golden Retriever pup & a detailed guide on how we have been raising them

- They will also come with a special gift from us.

- a 3 year health guarantee against any genetic health conditions

- And a life time of support & friendship from us.

(Puppies will come with Limited pedigree papers (Not for Breeding) and a spaying/ desexing contract

 

When is the final payment due?

The remaining payment balance for your puppy is due prior to pick up or the puppy leaving our home.

If you are picking up your puppy in person you may choose to pay on the day in cash.

 

Will I get help or advise after I pick up my puppy?

YES, We offer a lifetime of advice and help where possible. Our puppy parents can contact us anytime to ask any questions or raise any concerns they may have. We still love and care for our puppies even after they leave our home.